Desktop Support Requests

• DeskTech Support Request Form - https://calltracker.wayne.edu/forms/desktech/

AD User Account Requests

• Active Directory Request Form - https://calltracker.wayne.edu/forms/adrequest/

Please contact the C&IT Desktop Technology Services team with questions on the above forms, or call the Help Desk at (313) 577-4778.

FBO-Functional Systems Support Requests

• Technical Support Services Request Form - https://calltracker.wayne.edu/forms/tssrequest/

Mass Messaging Requests

• Bulk Mail Request - https://calltracker.wayne.edu/forms/hrbulkmail/
• Broadcast Message Request - https://calltracker.wayne.edu/forms/broadcasts/
• Targeted Message Request - https://calltracker.wayne.edu/forms/hr-tms-req/
• Pipeline Snippet Request - https://calltracker.wayne.edu/forms/hr-snippet/

Web/CMS Maintenance Requests

• Web Content Change Request - https://calltracker.wayne.edu/forms/hr-webchng/
• Web Permissions Update Request - https://calltracker.wayne.edu/forms/web-author/

XM (non-WSU employee) Record Requests

• XM Record Request for WSU Affiliate - SOM - https://calltracker.wayne.edu/forms/som_xm/
• XM Record Request for WSU Affiliate - Campus - https://calltracker.wayne.edu/forms/campus_xm/

Please contact the FBO-Functional Systems Support team with questions on the above forms.